Business Process Improvement

Business Process Improvement helps teams understand how work is performed, identify challenges, and design more effective ways of working.

When this may help:

• A process is unclear, inconsistent, or overly complex
• Teams experience delays, duplication, or difficult handoffs
• Business needs must be understood before changing technology
• Leaders need analysis to support a decision

How we can help

• Gather and clarify business requirements
• Document current and future processes
• Facilitate stakeholder conversations
• Identify gaps, root causes, and improvement opportunities
• Develop practical, data-informed recommendations

Availability

Support is prioritized for Technology Services-owned and supported services and projects, as well as Office of the CIO strategic initiatives. Other university IT groups may also receive support when capacity allows. 

Request a consultation to discuss your process challenge. 

Join the BPI Community of Practice mailing list. 

Other resources

• AITS BPI

Change Management

What is change management?

Change Management helps people understand, prepare for, adopt, and sustain changes to technology, processes, roles, and ways of working. 

When this may help

• A new system, service, or process will change how people work
• Multiple groups will experience the change differently
• Stakeholder awareness, readiness, or support
• Success depends on adopting new behaviors or practices

How the IT EPMO Can Help

Using a structured, people-centered approach, we can help teams: 

• Assess stakeholder impacts and readiness
• Develop a practical change strategy
• Plan stakeholder engagement and communication
• Identify learning and support needs
• Gather feedback and monitor adoption
• Adjust the approach as needs emerge

Change management is most effective when it begins early and remains integrated with project delivery. 

Request a consultation to discuss your initiative. 

Project Management

Project Management helps teams turn ideas and objectives into organized, achievable work. The IT EPMO provides structure, coordination, and delivery support tailored to each engagement.

When this may help

• An initiative involves multiple teams or stakeholders
• Scope, priorities, roles, or decisions are unclear
• Risks, issues, or dependencies are affecting progress
• Sponsors need better visibility into project health
• A project needs assessment or recovery support

How we can help

• Define objectives, scope, roles, and expected outcomes
• Select an appropriate Agile, Waterfall, or Hybrid approach
• Coordinate plans, milestones, and deliverables
• Manage risks, issues, dependencies, and changes
• Support governance, communication, and decision-making
• Assess project health and recommend corrective actions
• Capture outcomes and lessons learned

Support can range from consultation and targeted assistance to embedded or fully managed project delivery. 

Request a consultation to discuss your initiative. 

Portfolio and Program Management

Strategic programs and portfolios help connect initiatives, investments, and delivery decisions to shared organizational priorities and outcomes. 

When this may help

• Multiple projects or initiatives contribute to a common goal
• Work shares resources, stakeholders, technology, or dependencies
• Leaders need a consolidated view of progress and risk
• Competing priorities require sequencing or tradeoff decisions
• Expected benefits depend on coordinated work across teams

When we can help

• Define objectives, intended outcomes, and governance
• Organize related initiatives, projects, and workstreams
• Coordinate milestones, risks, issues, and dependencies
• Develop integrated roadmaps and meaningful reporting
• Support prioritization, sequencing, and investment discussions
• Provide reliable information for leadership decisions
• Connect project deliverables to organizational benefits

Request a consultation when your work would benefit from coordinated planning, governance, and visibility.